About this role:
This organisation has a strong focus on sustainability and people values and is looking for a Customer Experience Specialist to join their team. In this role, you will be executing the CX strategy and customer intimacy programme of work following the CX strategy, principles roadmap and business plan. As a Marketing Specialist, you will be engaging closely with the network (Stores, Service Stores and Service Centres) to champion the customer, create 5-star experiences, customer hospitality standards and the evolution of the Store model. Create and foster positive relationships. Monitor and report on measures of success.
About you/skills required:
- Tertiary qualification in Marketing, Communications, or a similar field
- You will need to demonstrate 5+ years of marketing, communications, CX or related experience and at least 3+ years of Customer Experience
- Exposure to customer experience, voice of customer or communications programmes of work across human, physical and digital
- Excellent written and oral communication skills, a confident presenter and facilitator
- Knowledge of digital as a component of CX
- Energetic, enthusiastic and people-oriented
LANZ has 70+ vacancies
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