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Please give us some details about the role you want to fill and let us know why you think our client might be the perfect candidate for you.

What happens next?

Our Job Search Specialist Mark Beltran will facilitate the next steps:

Mark will let our client know that you have shown an interest in their professional skills.

You will receive a full job application from our client and might want to offer them a formal job interview if you see the right potential in this candidate.

If you decide that you would like to offer the role to our client, we will help to make the next steps as smooth as possible.

You will be supported by our Licensed Immigration Advisers, who will take care of all visa related aspects of the process of offering our client a job.

Offering a job to our client will be straight forward.

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Candidate Details

Name :

Niruban Jeyamohan
Qualification :
Application Support Engineer
Industry :
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Candidate ID:
NJ270
This candidate has been hired.

Application Support Engineer

About our Client

Application Support Engineer with a track record of onsite installation, formulating custom installation plans, and managing projects. Strong interpersonal skills with ability to communicate complex technical issues to non-technical users, and work collaboratively with different teams. Passion for leveraging technology and providing innovative solutions to drive efficiency.

Achievements

▪ Resolved a critical application issue by analysing data logs and collaborating with the development team to create a custom solution, reducing system downtime by 40%.

▪ Created a comprehensive user guide for a new software implementation, simplifying complex technical concepts for non-technical staff

▪ Established a sophisticated testing environment from scratch, facilitating QA operations. This involved configuring the IBM RIT tool within a cloud-based VM and seamlessly integrating it with Jenkins agent and GitHub.

▪ Orchestrated the migration of PST server script from an on-premises environment to a cloud-based setup, significantly enhancing scalability and accessibility while maintaining integrity of operations.

▪ Played a pivotal role in transitioning from Openshift to Azure AKS environment. Additionally, spearheaded the migration of an on-premises log analysing tool to Grafana and orchestrated the shift from an Oracle database to PostgreSQL.

▪ Instrumental in maintaining high system availability and resolving complex issues swiftly, reducing downtime by 30% over the course of a year.

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Professional Experience

Application Support Specialist (DevSecOps)

Overview: Ensure the smooth operation of applications within an organisation by providing technical assistance, troubleshooting, and maintenance, to optimise user experience and functionality

  • Provide Level 2 process support for IT operations as well as the creation of user manuals, installation and support documentation 

  • Assist users with application functionalities, to navigate and utilise software efficiently, and address user queries
  • Monitor the performance and functionality of applications, identify potential issues, and ensure systems are running smoothly
  • Create documentation such as user guides, knowledge bases, and troubleshooting procedures for different applications to aid users and the support team
  • Work with cross-functional teams, such as developers, IT operations to communicate issues, gather requirements, and implement solutions
  • Conduct testing of new applications, updates, or patches to ensure they integrate seamlessly with existing systems and meet user requirements
  • Escalate complex issues to higher-level support or development teams, and follow up until the issue is resolved
  • Contribute to process improvements, suggesting enhancements, and implementing best practices to enhance the overall efficiency of application support services

Applications: Grafana · XML · PostgreSQL · Azure DevOps Services · Oracle SQL Developer · IBM Rational Tools · Microsoft SQL Server · Red Hat Linux · Message Queue · GitHub · OpenShift · Jenkins

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Technical Engineer

Overview: Provided proactive and reactive support services to maintain the availability, reliability & security of client’s core infrastructure

  • Ensured systems, server & application availability as well as Back-ups and Restores to meet and resolve incidents within SLA
  • Implemented patches, updates, and fixes and ensure replications and DR functionality were maintained
  • Administered resources, access, connectivity, and configurations

Applications: PostgreSQL · Oracle SQL Developer · GitHub · Jenkins

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IT Support Specialist

  • Provided L2 technical support at Google Street View team as a vendor 

  • Troubleshooting break/fix issues and 
provided configuration support and technical guidance to clients

  • Remote Data integration and managed process for Data center 
(SAN/NAS)
  • Managed Dell PowerEdge R720, Lidar and i-Drac Configuration

  • Used company tools to assess network functions and performed cause analysis 

  • Tested new Linux based OS/image releases applications and escalated issues to appropriate teams 

  • Qualified Module performance to hardware specs 

  • Implemented modification for applications/Tools (Linux Scripting)

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BIM Platform Application Developer

  • Proficiently troubleshoot remote software and hardware issues, including router, switch, and printer installations and configurations
  • Oversaw G-Suite email account administration for streamlined communication
  • Maintained website domains and aided in page development via Bluehost
  • Provided support as an Autodesk application reseller, aiding in installation, troubleshooting, and license management
  • Conducted audits of client software licenses and hardware resources for compliance and optimisation
  • Showcased expertise in Virtual Applications, particularly AWS (EC2), facilitating BIM application collaboration

Education

BSc (Hons) in Information Technology (Networking specialisation)

Diploma in Multimedia Designing

MTA: Database and Networking Fundamentals, Microsoft

Cisco certified network associate

Interests

Skills

Technical Skills

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