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Job Listing Number
Job Listing Number

Technical Support Specialist - Hydraulics

Trades and Services

Exciting, challenging and rewarding position with a market leading company

About this role:

In this role, you will be working for a market-leading manufacturer and supplier of hydraulic components, power units, and systems that cater to the diverse and individual needs of mining and industrial sectors.

As a Technical Support Specialist, you will:

  • Ensure all HSE procedures are followed, and all incidents are reported accordingly
  • Serve existing accounts by analysing work orders, conducting tests, and resolving problems.
  • Provide service by studying system requirements, completing installation, performing acceptance tests.
  • Maintain and develop customer relationships, identifying solutions, suggesting improved methods and techniques, recommending system improvements, and maintaining customer confidentiality.
  • Document service and installation actions by completing forms, reports, logs, and records. Inform the Service Manager when the job is ready to be invoiced.
  • Explores sales possibilities with customers utilizing his scope of specialty and by utilising cross-departmental specialists.
  • Work with engineering, sales and/or other units to resolve issues/problems that may arise.
  • Provide accurate completion of service documentation including having Service Reports signed by the customer or the customers authorised representative.
  • Read and interpret hydraulic circuits/schematics.
  • Strip, assess, report, rebuild and test hydraulic components.

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Job listing published:
May 22, 2024

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