Senior Salesforce Administrator

About

We're on the hunt for an expert Senior Salesforce Administrator to champion the optimisation of SalesForce across our Classifieds business.

You'll work closely with Sales Managers, Account Managers, Finance and CX teams across Classifieds, identifying and developing sales and business process improvements through the use of Salesforce as the primary CRM.

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You'll have the best time working with us and this is why:

#Flexible

Flexibility means different things to different people and we support you to find what works, including a home office set up and utilities allowance.

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#Wellness

Being your best self means caring for your physical and mental wellbeing, we offer lots of resources to help you along the way.

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#Leave

We support you with leave when you need it, including 5 days of wellness leave each year and 10 days of sick leave from day 1.

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#Social

Nothing beats getting together to have some fun and celebrate our success. Join us in the office on payday for company paid lunches. Regular Friday drinks and nibbles, annual company awards, celebrations and more.

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#Learning

Whether it's on the job, formal training, mentoring or something else, you'll grow with us from Day 1.

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Here's what you can expect from this role:

* Deliver a quality service to our 100-200 Salesforce users across the business, providing timely resolution to end users questions, issues/ errors and enhancement requests.

* Act as the primary administrator of our two Salesforce instances, including the creation and maintenance of workflows, flows, custom fields, reports, dashboard development and data flow management.

* Be responsible for managing security and permissions, automation, user interface, integrations and data.

* Create and maintain system customisations, perform routine system and data maintenance such as the Salesforce Security Health Check and Salesforce Optimizer.

* Lead the three times per year release update process.

* Develop a data management strategy, including data backup, recovery and restore plan for business data as well the applications metadata.

* Develop onboarding and training initiatives.

* Work closely with our Salesforce Partner and Salesforce to further enhance our custom implementation driving the declarative “clicks not code” approach.

* Support the development and testing of any Visualforce, Lightning, Apex, Javascript, HTML and any other elements of code for a specific solution if required.

* Work closely with Sales Managers, Account Managers and CX teams across Classifieds.

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What you will bring to our team:

Critical Competencies:

* Expert-level understanding of Salesforce.com administration (Sales Cloud, Service Cloud).

* Knowledge with Lightning Experience and creation of Lightning-ready pages and apps.

* Strong analytical, organisational and problem solving skills.

* Strong verbal and written communications skills with the ability to clearly and simply articulate concepts, messages and strategies both cross functionally and vertically within the organisation.

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Experience:

* 3+ years of experience as a Salesforce System Administrator / Functional Consultant / Salesforce Developer.

* Salesforce Certified Administrator credential is highly desirable.

* Experience administering in a Lightning environment.

* Experience managing and maintaining sandboxes.

* Experience managing SDLC and release management.

* Hands on experience with declarative Flows and SFDC workflow rules and processes.

* Demonstrable experience with complex Salesforce reporting and dashboards.

* Knowledge of bulk data manipulation techniques e.g. data loader, data import wizard, mass transfers.

* Experience with administration of email-to-case, Omni-Channel, assignment, auto-response and other Service related Salesforce features.

* Understanding of Salesforce’s data sharing model and how the use of profiles, roles, groups, permission sets and sharing settings will affect a user’s access to data.

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We know some candidates can be reluctant to apply for roles if they feel they don't 'tick all the boxes'. If you're excited about this opportunity, we'd still really like to hear from you.

We're about connecting Kiwis to create the life they want. Whether it's the big things like finding a home, a job, a car or growing their business, or the smaller things, like finding that right bedside table or parting ways with some old stuff. Our vision is to be the place where Kiwi's look first.

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We are an INZ accredited employer. We truly value diversity and embrace a flexible workplace where people are encouraged to achieve their potential.