About
You'll own any issues from escalation through to resolution, identify ways to grow revenue and be an all round awesome ambassador to their all important customers. As a Senior Customer Experience Representative you'll also have a role in coaching and training other members of the team.
You'll have the best time working with this employer, and this is why:
#Flexible
Flexibility means different things to different people and they support you to find what works, including a home office set up and utilities allowance.
#Wellness
Being your best self means caring for your physical and mental wellbeing, they offer lots of resources to help you along the way.
#Leave
They support you with leave when you need it, including 5 days of wellness leave each year and 10 days of sick leave from day 1.
#Social
Nothing beats getting together to have some fun and celebrating success. Join this company in the office on payday for company paid lunches. Friday drinks and nibbles every fortnight, annual company awards, celebrations and more.
#Learning
Whether it's on the job, formal training, mentoring or something else, you'll grow from Day 1.
Here's what you can expect from this role:
*Lead by example in providing exceptional service for all Property customers and Jobs customers, including handling inbound and outbound calls and emails in a timely manner.
* Champion change, help develop, nurture and train the wider Customer Experience team.
*You'll help your manager to write new policies and support the team and take ownership of ensuring new policies, processes and efficiencies are implemented.* Be the first point of escalation ensuring their customers have a positive experience.
* Collaborate with the wider Property team to improve the Property experience.
* Set up new accounts in various platforms, create customer contracts and ensure customers are on the correct pricing.
* Manage invoice and credit enquiries.
* Develop excellent product understanding and ability to offer advice to customers on best practice as well as ownership of fault resolution.
* Support their sales team by upselling to their customers where appropriate, passing on warm leads and responding to support questions.
What you will bring to the team:
* 3+ years' experience in a Customer Service environment.
* Some experience in leadership or coaching would be ideal
* A high level of computer skills.
* Ability to analyse, make suggestions, build credibility and upsell.
* Knowledge and understanding of what makes a great customer experience
* A high standard of written communication and interpersonal & coaching skills.
* Resilience and ability to have tough conversations when required.
They know some candidates can be reluctant to apply for roles if they feel they don't 'tick all the boxes'.
If you're excited about this opportunity, make sure to contact your job search specialist!
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