Salesforce Administrator

Trade Me is one of New Zealand's most popular websites with over four million members and more than 650,000 Kiwis visiting our site every day.

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You'll work closely with Sales Managers, Account Managers, Finance and CX teams across Classifieds, identifying and developing sales and business process improvements through the use of Salesforce as the primary CRM.

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You'll have the best time working at Trade Me, and this is why:

#Flexible

Flexibility means different things to different people and we support you to find what works, including a home office set up and utilities allowance.

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#Wellness

Being your best self means caring for your physical and mental wellbeing, we offer lots of resources to help you along the way.

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#Leave

We support you with leave when you need it, including 5 days of wellness leave each year and 10 days of sick leave from day 1.

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#Social

Nothing beats getting together to have some fun and celebrate our success. Join us in the office on payday for company paid lunches. Regular Friday drinks and nibbles, annual Trade Me company awards, celebrations and more.

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#Learning

Whether it's on the job, formal training, mentoring or something else, you'll grow with us from Day 1.

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Here's what you can expect from this role:

* Evaluate and propose how best to leverage Salesforce technology to meet evolving business requirements and information needs both within and across functions'

* Work on ways to evolve our craft and intricately partner with clients

* Design and implement solutions (using industry standard best practices) with functions in the organisation that utilise and access Salesforce.com

* Plan and lead initiatives to integrate Salesforce.com to backend business systems to enable near real-time access to key performance metrics

* Provide global day-to-day end-user support (including system configuration, complex formulas, workflows and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of Salesforce.com

* Maintain user roles and profiles, procedure documents, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)

* Manage multiple internal relationships with stakeholders across a variety of business units and teams.

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What you will bring to our team:

Critical Competencies:

* Expert-level understanding of Salesforce.com administration (Sales Cloud, Service Cloud)

* Knowledge with Lightning Experience and creation of Lightning-ready pages and apps

* Strong analytical, organisational and problem solving skills

* Strong verbal and written communications skills with the ability to clearly and simply articulate concepts, messages and strategies both cross functionally and vertically within the organisation

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Experience:

* 2+ years of experience as a Salesforce Administrator / Developer

* Hands on experience with declarative Flows and SFDC workflow rules and processes

* Demonstrable experience with complex Salesforce reporting and dashboards

* Knowledge of bulk data manipulation techniques e.g. data loader, data import wizard, mass transfers

* Experience with administration of email-to-case, Omni-Channel, assignment, auto-response and other Service related Salesforce features

* Understanding of Salesforce's data sharing model and how the use of profiles, roles, groups, permission sets and sharing settings will affect a user's access to data

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We know some candidates can be reluctant to apply for roles if they feel they don't 'tick all the boxes'. If you're excited about this opportunity, we'd still really like to hear from you.

At Trade Me, we're about connecting Kiwis to create the life they want. Whether it's the big things like finding a home, a job, a car or growing their business, or the smaller things, like finding that right bedside table or parting ways with some old stuff. At Trade Me our vision is to be the place where Kiwi's look first.

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