Radiology Receptionist / Scheduler

About the Company

We are a busy multi-modality private practice with multiple clinics across the beautiful and booming Bay of Plenty region.

We provide the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology.

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We are New Zealand’s leading private radiology provider, dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our clinics, across three iconic brands.

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Our aim is to image our clients and their family in a caring professional environment and provide fast, accurate and comprehensive diagnostic information to the clinicians looking after our clients.

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‍About the role
Our business is continuing to grow and our services are expanding, so we have an exciting opportunity for a Radiology Receptionist / Scheduler to join our team based in Tauranga. You will become an integral part of a front-line team that provides outstanding customer service to our clients. The role can be demanding and requires a keen eye for detail, exceptional interpersonal skills, strong commitment to quality and the ability to multi-task. This is a permanent full time position of five days per week with a small amount of evening and weekend work.

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The role will include:

• Reception - greeting clients on their arrival and managing workflow
• Managing inbound payments for all patients and making sure that this information is accurately captured in the RIS system
• Scheduling appointments for a range of complex examinations via phone
• Managing telephone queries from clients and referrers
• Actioning new patient referrals, entering the required information into the RIS system
• Managing all referrals for the clinical team
• Actioning cancellations, obtaining and documenting client feedback where able
• Providing exceptional, friendly, efficient, inclusive service
• Other administration tasks as required by the position

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About you

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The successful candidate will ideally possess the following skills and experience:

• Previous experience scheduling complex appointments
• Previous reception experience in the health sector
• A focus on delivering exceptional customer service
• Ability to stay calm and professional under pressure
• Excellent communication skills, both verbal and written
• A warm and professional phone manner
• Advanced computer skills
• An awareness of the need for compassion and empathy when dealing with our clients
• Understand the importance of discretion and confidentiality
• The ability to relate to a wide range of medical professionals and be part of a multi-disciplinary team
• A high standard of personal presentation

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Benefits and culture‍

• Supportive environment that promotes a high standard of professionalism
• Competitive remuneration package and additional leave
• Ongoing professional development is provided and encouraged
• Wellbeing initiatives include access to EAP services, eye examinations and funded private health insurance
• Regular team functions

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This is an exciting opportunity to join a growing company that is passionate about looking after their patients and their team, with the added bonus of an enviable lifestyle in the beautiful Bay of Plenty.