About the role:
This employer is seeking an experienced Office Manager for this High-tech facility offering MRI, CT, PET-CT, Ultrasound and X-Ray services. As a primary contact for patients and referrers in the region, you will be expected to deliver a professional and excellent standard of service with a strong focus on customer service and care.
Why join the team?
- Competitive remuneration and generous leave entitlements including 5 weeks annual leave and 5 days Domestic Leave.
- Professional development with support for your ongoing growth as well as the opportunity to work with exceptional practitioners who are considered leaders in their field.
- Wellbeing initiatives which include fully funded Southern Cross health insurance (Wellbeing Two), flu vaccinations, EAP and more.
Whangārei is New Zealand’s most northern city and is the entry point to the Bay of Islands, a subtropical region known for its stunning beauty. It has a wide variety of shops and services but it’s a place you go to relax on the beach – it’s even described as ‘the city with 100 beaches!’
They are looking for a smart-minded individual to work in front-line services including bookings. This is a full-time, 40 hour per week position, Monday to Friday.
Ideal skills and experience:
- Understanding of radiology services including MRI, CT and ultrasound bookings preferred
- Previous experience in a customer service and/or medical reception role essential
- Fantastic communication skills, and sound judgement with a proven ability to build and maintain effective working relationships
- The ability to quickly master specialised and complex software
- Comprehensive knowledge of medical terminology
- Previous experience in a leadership / supervisory role preferred
About You:
You will be resilient and understanding in order to build and maintain effective working relationships with internal customers and colleagues
- You will be a leader and a team player
- You will have a strong customer service focus, with an excellent and professional phone manner and an ability to build empathy and rapport quickly
- You will be a smart and agile thinker who can communicate clearly
- You will be open to learning new systems, be coachable, and confident in asking questions when the need arises
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