ABOUT THE ROLE
This employer is looking for a Medical Receptionist/Bookings team member to effectively interact with patients, referrers, funders and the public in a prompt and professional manner. Ideally, you will have had previous customer service experience in a medical reception, office administration, or similar front-line customer contact role.
In the role you would:
· Welcome patients and callers while determining and fulfilling their needs including arranging bookings and providing appointment information
· Ensuring reception and patient waiting area is properly maintained and the area is always clean and tidy
· Checking patients details and accurately inputting information into company systems
· Ensuring patients are aware of cost of examination and processing payments
· Liaising with clinical staff to ensure appointments run to schedule
· Facilitating any further action required to complete the patient’s visit.
SKILLS AND EXPERIENCE
· 2+ years in a professional administrator role
· Competent in Microsoft Office and able to quickly learn new computer systems
· Display exceptional organisational and time management skills
· Deliver exceptional customer service using exemplary interpersonal skills
LANZ has 70+ vacancies
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