About the company:
This employer is one of New Zealand’s leading radiology services providers, providing imaging, reporting and contract services within New Zealand. They’re proudly focused on providing world-class radiology, delivered locally.
The Role:
This is an intermediate level role reporting to the Chief Digital Officer. The IT Portfolio & Improvement Analyst:
- Provides analysis and insights on the IT service’s customer experience, performance, efficiency and opportunities for improvement
- Engages with IT management and teams to determine opportunities for improvement, using data to support the process
- Develops and maintain reports, dashboards and other visualisations to track key performance indicators and other agreed measures, and the portfolio of IT work.
- Develops and implements (directly or through others) data collection systems and the timely delivery of data to support analysis
- Leads or supports various aspects of IT stakeholder communications
The successful applicant is a strong communicator, in particular through data-driven storytelling, and enjoys direct engagement with teams and individuals. This role supports a continuous improvement approach and is integral to the perception and success of the IT team, and ultimately to the success of the wider organisation.
Benefits:
You'll get the chance to work with a great team and get a chance to further build your skills. This employer offers their people a competitive salary with an excellent work / life balance, generous leave entitlements including 5 weeks annual leave and 5 days domestic leave each year. They support wellbeing with various initiatives such as Southern Cross health insurance, flu jabs, EAP and more. They support continued professional development.
To be successful in this role you will have:
- 3-5 years’ experience in a similar role or other relevant roles
- Experience in a commercially driven business environment
- Experience using appropriate data and structured analysis techniques
- Experience using tools such as Excel, Tableau, Power BI etc
- Experience working with internal and external stakeholders to understand and clarify needs and to identify improvement opportunities
- A commitment to personal accountability, a customer-centric focus, and a can-do mindset
Ideally you will have experience as an analyst and in Business Operations / Service Delivery / Performance improvement. However, they also know that not everyone has all the experience they need for a job on day one. They are very much interested in people with the right attitude and aptitude, and are willing to mentor and develop people. If you aren't quite convinced that you have the skills and experience, don’t let this put you off.
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