The Role
The focus is on turning behavioural and predictive data into actionable improvements across customer engagement, satisfaction, and lifetime value.
- 10+ years in CX, Customer Success, or Insights leadership (B2B SaaS)
- Strong expertise in analytics, churn modelling, and CX technologies
- Track record designing scalable, localised journeys
- Experienced with Gainsight, HubSpot, Mixpanel or similar platforms
- Deep understanding of ethical, privacy-centric CX frameworks
- Skilled in cross-functional leadership and strategic influence
- Regional CX leadership experience (France, Germany, USA) is a plus
LANZ has 70+ vacancies
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