You'll own any issues from escalation through to resolution, identify ways to grow revenue and be an all round awesome ambassador to their all important customers.
You'll have the best time working here, and this is why:
#Flexible
Flexibility means different things to different people and they support you to find what works, including a home office set up and utilities allowance.
#Wellness
Being your best self means caring for your physical and mental wellbeing, they offer lots of resources to help you along the way.
#Leave
They support you with leave when you need it, including 5 days of wellness leave each year and 10 days of sick leave from day 1.
#Social
Nothing beats getting together to have some fun and celebrate success. Join this company in the office on payday for company paid lunches. Friday drinks and nibbles every fortnight, annual company awards, celebrations and more.
#Learning
Whether it's on the job, formal training, mentoring or something else, you'll grow from Day 1.
Here's what you can expect from this role:
* Provide exceptional service for all Classifieds customers, including handling inbound and outbound calls and emails in a timely manner.
* Set up new accounts on various platforms
* Develop excellent product understanding and ability to offer advice to customers on best practices as well as ownership of fault resolution.
* Support their sales team by upselling to their customers where appropriate, passing on warm leads and responding to support questions.
* Recognise and report potential errors or product improvements on the site or internal systems and help identify a path to resolution.
* Input relevant info into the CRM system
What you will bring to the team:
* The ideal candidate will have experience in a junior IT support, service desk or phone based customer service role where you have had to navigate multiple systems
* A high level of computer skill
* The ability to analyse, make suggestions and upsell.
* Knowledge and understanding of what makes a great customer experience
* A high standard of written communication and interpersonal skills.
* Great time management, organisational and administrative ability.
* Resilience and the ability to have tough conversations when required.
They know some candidates can be reluctant to apply for roles if they feel they don't 'tick all the boxes'.If you're excited about this opportunity, make sure to contact your job search specialist!
They are an INZ accredited employer. They truly value diversity and embrace a flexible workplace where people are encouraged to achieve their potential.
LANZ has 70+ vacancies
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