Technical Support Officer

City Council

• Generate work reports to help manage workflow.
• Engaging with and managing stakeholder relationships.
• Generate and process Purchase Orders.
• Maintain up to date user focused webpages.
• Act on first point of contact in relation to various projects.

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Technical Support Officer

District Council

• Providing support to case officers to process and deliver planning applications at key stages.
• Using my knowledge of the Data Protection Act regulations to process and redact planning comments and make them ready for public viewing.
• Ensuring the accuracy of planning applications by reviewing application documents.
• Uploading all application information onto in-house systems ready for validation.

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Project Assistant

District Council

• Scheduling meetings within the team.
• Liaise with finance team regarding invoices and purchase orders.
• Working with internal and external stakeholders to set up and meet project targets.
• Acting as the main point of contact for internal and external queries via email and telephone.
• Updating project leads on relevant changes and developments.

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School Administrator

University

• Ensuring accurate student, assessment and academic records/data are maintained.
• Preparing School assessment resources for Module Assessment Panels.
• Liaising with students and module leaders to allocate students supervisors for all Major projects both UG & PG in accordance with the University policy on Personal Development Tutoring.
• Manage non-routine enquiries from both students and academics in an efficient and effective manner, via telephone or written correspondence.
• Setting up online assessment portals and enrolling the students for these assessments.
• Processing assessment information such as Assessment Offences, Ethics applications and late submissions, making sure all relevant documents are ready for reviewing.

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Global Sales Support Coordinator

Administration

• Enrolling students onto the CRM system.
• Generating documents including invoices.
• Producing weekly arrivals reports.
• Uploading documents including passports and visas.
• Writing up processes and training documents.

Account Management

• Building relationships with existing and future agents.
• Keeping track of any outstanding debt.
• Developing processes and improving efficiency.
• Generating weekly reports showing student arrivals.