Technical Director

• Assisted with recruitment of team members.
• Researched and made recommendations for all equipment and software purchases.
• Served as cinematographer and sound director on multiple projects.

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Computing Technology Manager

• Manage a team responsible for equipment maintenance, customer support, and internal training resources production.
• Conduct yearly hiring and training processes.
• Develop and maintain departmental documentation and budget.
• Oversee setup, management, and maintenance of department servers, domain, workstations, and classroom A/V technology.
• Collaborate with external vendors for equipment and resource management.

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Computing Technology Specialist

• Assisted department manager with training and managing student workers.
• Expanded and optimized availability of printing services to students.
• Researched and implemented new technologies for students to access.

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Client Field Technical Services Associate

• Collaborated with IT help desk technicians to ensure timely completion of requests.
• Provided configuration and troubleshooting support for computer hardware, software, and printers.

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PC Repair Technician

• Received and diagnosed computers brought in by customers, identifying issues and executing repairs.
• Conducted on-site repair calls, addressing technical issues at clients' locations and ensuring prompt resolution.
• Interacted directly with customers to understand their computer problems and provide effective solutions.

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IT Help Desk Technician

• Worked individually and with other IT help desk technicians to ensure requests were completed quickly.
• Assisted walk-in customers with questions and repair requests.
• Extensive work configuring and troubleshooting computer hardware, software, networking, & printers.
• Responsible for setup and management of staff phone and Active Directory accounts.

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Graphic Designer

• Engaged directly with clients to craft designs tailored to their specifications, ensuring high levels of customer satisfaction.
• Collaborated closely with printers to ensure seamless transition of designs to print-ready formats, maintaining quality control throughout the process.
• Designed and maintained the company website, ensuring it accurately represented the brand and provided necessary information to clients.
• Established and administered the company's FTP server, facilitating efficient file transfer processes for client orders.

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Assistant Help Desk Technician

• Assisted the Network Administrator with printing and distributing the company's daily reports.
• Served as on-call technician for diagnosing and repairing computers.