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Please give us some details about the role you want to fill and let us know why you think our client might be the perfect candidate for you.

What happens next?

Our Job Search Specialist Mark Beltran will facilitate the next steps:

Mark will let our client know that you have shown an interest in their professional skills.

You will receive a full job application from our client and might want to offer them a formal job interview if you see the right potential in this candidate.

If you decide that you would like to offer the role to our client, we will help to make the next steps as smooth as possible.

You will be supported by our Licensed Immigration Advisers, who will take care of all visa related aspects of the process of offering our client a job.

Offering a job to our client will be straight forward.

Candidate Details

Name :

Randy Tiamzon
Qualification :
Service Specialist
Industry :
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Candidate ID:
This candidate has been hired.

Service Specialist

About our Client

Extensive knowledge & skills in consumer electronics especially in Multi-Functional Devices such as Photocopier Machines with print & scan functions. 16 years of experience in servicing, maintenance & managing customers' machines.


Air Transportation Office

720 hours rendered

Technical Assistant in repairing/refurbishing Air Navigation Instruments

National Panasonic

720 hours rendered

Assembly support at Home Appliance Department

Professional Experience

Service Specialist | Canon Marketing

Service Management

  • Attend to customer calls for assistance on multi-functional devices for troubleshooting/repairs
  • Converse with customers to determine details of equipment problems.
  • Repair machines based on standard & systematic procedures.
  • Conduct tests & calibration on machines as a basis for preventive maintenance.
  • Provide customers with a documented report for machine profiling.
  • Follow a well-organised documentation process of customer accounts to provide an effective & efficient planning process for their machines.
  • Serves as “frontrunner” of the company to execute damage control & prevent escalating the problem to higher management.
  • Take over situations when a service technician cannot resolve a machine problem.
  • Active for being mobile by riding a motorbike to ensure promptness in attending a service call.
  • Independent in making technical decisions.

Solutions Management

  • Installs machines for customers including hardware or software & conducts formal demonstrations to its users.
  • Providing after-sales solutions on demand from customers through my networking skills
  • Connects machine to network & ensure its stability.
  • Offers optional solutions in case of machine limitations & complexity.
  • Observe strict compliance with company protocols in regard to solution updates.

Administrative Management

  • Leads a team of service technicians within a scope or designated area of jurisdiction.
  • Plans, assign & dispatch service calls in accordance with service technician accessibility to customer location.
  • Monitors day-to-day technician activity & corresponding customer machine status.
  • Generally monitor accounts' behaviour by keeping a systematic record system.
  • Make parts request to Head Office in order to replace defective parts of machines.
  • Take part in resolving disputed issues between the company & clients such as billing concerns.

Workshop Technical Staff

  • Served as Technical Assistant to Canon Marketing Workshop & Service Center.
  • Receives & repairs customer machines brought to the service centre.
  • Refurbish old rental machines & bring them back to A1 condition.
  • Participated in training programs initiated by Canon company.
  • Trains new staff members in the long run.
  • Occasionally goes to fieldwork when the company requires it.

Machine Operator

  • Assigned at Toyota Autoparts as a Machine Operator.
  • Included in a team of Assembly Line workers that produces Transmission Systems of automobiles.
  • Assembles a part of transmission through the use of jigs & power tools & does quality checks before turning it over to the next process.


Bachelor of Science in Electronics & Communication Engineering Technology



Technical Skills

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