Service Specialist | Canon Marketing

Service Management

• Attend to customer calls for assistance on multi-functional devices for troubleshooting/repairs
• Converse with customers to determine details of equipment problems.
• Repair machines based on standard & systematic procedures.
• Conduct tests & calibration on machines as a basis for preventive maintenance.
• Provide customers with a documented report for machine profiling.
• Follow a well-organised documentation process of customer accounts to provide an effective & efficient planning process for their machines.
• Serves as “frontrunner” of the company to execute damage control & prevent escalating the problem to higher management.
• Take over situations when a service technician cannot resolve a machine problem.
• Active for being mobile by riding a motorbike to ensure promptness in attending a service call.
• Independent in making technical decisions.

Solutions Management

• Installs machines for customers including hardware or software & conducts formal demonstrations to its users.
• Providing after-sales solutions on demand from customers through my networking skills
• Connects machine to network & ensure its stability.
• Offers optional solutions in case of machine limitations & complexity.
• Observe strict compliance with company protocols in regard to solution updates.

Administrative Management

• Leads a team of service technicians within a scope or designated area of jurisdiction.
• Plans, assign & dispatch service calls in accordance with service technician accessibility to customer location.
• Monitors day-to-day technician activity & corresponding customer machine status.
• Generally monitor accounts' behaviour by keeping a systematic record system.
• Make parts request to Head Office in order to replace defective parts of machines.
• Take part in resolving disputed issues between the company & clients such as billing concerns.

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Workshop Technical Staff

• Served as Technical Assistant to Canon Marketing Workshop & Service Center.
• Receives & repairs customer machines brought to the service centre.
• Refurbish old rental machines & bring them back to A1 condition.
• Participated in training programs initiated by Canon company.
• Trains new staff members in the long run.
• Occasionally goes to fieldwork when the company requires it.

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Machine Operator

• Assigned at Toyota Autoparts as a Machine Operator.
• Included in a team of Assembly Line workers that produces Transmission Systems of automobiles.
• Assembles a part of transmission through the use of jigs & power tools & does quality checks before turning it over to the next process.