Senior Executive Claims

Income Insurance

• Manage and handle claims to finality within designated settlement authority
• Ensure that loss reserves are set and maintained in accordance with Income Insurance guideline
• Assessing motor claims that are potentially be litigated to court and negotiate with paralegals and/or solicitors in regard to the quantum and liability of their client’s claim without compromising Income’s guidelines
• Claims cost containment
• Keep an eye for detail to detect any fraudulent claims

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Senior Executive

Auto & General Insurance

• Assess claims for both motor and non-motor cases
• Enter claims payments, reserves, and new claims in computer system, inputting concise yet sufficient file documentation
• Resolve complex, large loss, severe exposure claims, using high service-oriented file handling
• Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments and/or approve claim
• Involved in Training and Development for entire Claims department
• It is my role that rest of the team is updated on new processes, new circular from General Insurance Association
• Team leader for both admin team and team 1 for claims department
• Handling invoices from service providers such as survey fees, towing fees and windscreen invoices, making sure all is up to date and we are not behind on our agreed payment term with our providers
• Complaints handling - task to resolve complaints
• From replying emails to contacting policyholders to understand and provide solutions regarding their complaints
• Provide coaching and feedback session with Claims Executive especially after resolving complaints from policyholders
• Aligned organisational objectives with company mission to increase business growth and integrate work strategies
• Implement new processes to better serve policyholders without compromising on service quality

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Claims Executive

• Handling non motor cases (Travel, Personal Accident, and Homeclaims)
• As a claims handler, I am involved in investigating potential fraudulent claims and undertaking a range of loss-adjusting activity
• To ensure proper and fair settlement to the claimant and the company
• Handles administrative duties from registration of claim, assessment, and settlement up to the payment processing
• Assisting policyholders on their First Notification of Loss via phone or email
• Handling complicated claims under corporate travel claim for CEO or VIPs under corporate travel policy
• Examine claims within specified time line given by the company
• Representing the company for any disputes at a dispute resolution centres

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‍Claims Executive

• Settle claims for travel and car insurance
• Liaising with the claimant and advising them on any issues that arise
• Help the insurer to investigate the claim to ensure genuine
• Ensuring a fair settlement and good customer service for the client
• Provide training for new claims handlers on claims handling, product knowledge, and system navigation
• Answering phone calls and generating reports for First Notification of Loss (FNOL)