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Candidate Details
Name :
Laura Velazquez
Qualification :
Operations Manager
Industry :
Logistics - Fleet Management - Sales
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Operations Manager

Laura is an Operations Manager with 10 years of experience in logistics, fleet & service management and sales.

About Laura

Operations Manager with 10 years of experience in logistics, fleet & service management and sales. Skilled in data analysis, forecasting, operational cost control, preparing financial and maintenance reports, and assessing customer needs. Strategic and analytical skills applied to problem-solving and the achievement of company objectives. Effective communicator with the ability to optimise performance through teamwork.

Achievements:

  • Operational cost reduction by at least 30%
  • Created a clear process to reduce the downtime of the units (40 to 14 days)
  • Creation of a maintenance program according to the type of vehicle, which resulted in a decrease in the number of units entering the service shop and in the reduction of corrective costs by 18%
  • Development of an efficient service network and strategic alliances with dealerships, improving warranty and parts discount agreements (up to 44%) the unit's creation of a service van which improved the quality and the time of every service, as well as increased customer satisfaction
  • 19% increase in operating margin, through the diversification of commercial activity of the department
  • Increased positioning of the company in the national market (market share), with more units in operation
  • Sustained increase in sales through the labour and spare parts factor by more than 38% in the first year
  • Increased service contracts
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