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Our Job Search Specialist Mark Beltran will facilitate the next steps:

Mark will let our client know that you have shown an interest in their professional skills.

You will receive a full job application from our client and might want to offer them a formal job interview if you see the right potential in this candidate.

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Candidate Details
Name :
Navneel Chand
Qualification :
ICT Service Technician
Industry :
Hardware and Software Support - Windows Domain - Microsoft Office Suite - Networking DNS DHCP VLANS
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Candidate ID:
NC43
This candidate has been hired.

ICT Service Technician

About our Client

IT help desk technician with 5+ years of experience in keeping systems running and rapidly resolving issues in a Windows 7/8/10 environment. Customer-focused with effective communication skills, a positive attitude, and a great work ethic. Excellent problem-solver and team player: take pride in overcoming obstacles and ensuring team efficiency.

Achievements

Professional Experience

Education

Interests

Skills

Technical Skills

  • Windows Environment: Knowledge of Windows domains, how they interact at the user/workstation/server levels including Windows 7/8/10 and Microsoft Server 2016,2012,2008 and Exchange Server
  • Technical Support: Respond to IT Help Desk requests and monitor system alerts promptly including escalation of open or common occurring issues to senior engineers as per company policies and procedures
  • Hardware and Software Installation: New workstation setups including firmware and Windows updates, re-imaging and upgrading old workstations to the latest version of Operating System, and installing software/application as per each department’s requirements
  • IT Troubleshooting & Problem Solving: Assisting users in person, over the phone, and via email with hardware/software/cell phone/desk phone-related concerns and resolving concerns including Microsoft Office suite of programs, in-house built applications, and department-specific software/application
  • Active Directory & Outlook Exchange: Manage users in Active Directory including adding new users, putting them in correct OUs assigning appropriate permissions and membership groups, disabling/deleting end-users after the end of employment, end-user password resets, and setting up/editing end-user mailboxes using the Microsoft Exchange Admin console
  • Networking: DNS, DHCP, VLANs, subnets, switches and patch panels, different classes of ethernet cables, including the use of Command Line Interface (CLI) to ping IP addresses and test network connectivity

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