Craft Operator

Overview: manage planning, operations, quality, maintenance, and administration of a production line

• Handle SAP transactions to ensure legal compliance of product
• Collaborate with quality managers on critical issues to identity and address potential hazards
• Manage production records and quality data for process improvement
• Run chemical analysis on whiskey to ensure that product specifications are met
• Inspect and maintain high-volume equipment and assembly line
• Coordinate with warehouse and shipping departments to arrange delivery of product and finished goods

Accomplishments

▪ Developed digital cloud-based tools to streamline material production and record keeping, reducing tracking and data errors across department

▪ Identified deficiencies and rolled out process improvement plans on department production floor

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Operational Team Lead  

Overview: Team lead responsible for operations planning, employee training, liaising with trade and industry leadership, educating consumers, and developing new experiences

• Surpassed personal and team sales goals by 15% for four years running utilising exemplary client relations, communication and organisational skills.
• Organised, planned, and facilitated large scale events for stakeholders and customers
• Mentored staff on cross-cultural communications to facilitate brand messaging with overseas customers
• Development and implementation of in-house training materials and compiling a resources and industry references
• Drove continuous improvements and ensured facility safety by incorporating visitor centre staff within the LEAN/Plant Safety team to facilitate communication between manufacturing facility and visitor relations
• Increased bottle sales 20% by developing and implementing SOPs
• Played a key role in the production of 41,000 gallons of hand sanitiser for emergency services as member of bottling line during early months of COVID-19 pandemic

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Team Lead / Ambassador    

Overview: Developed operational plans and SOPs for brand new distillery

• Processed SAP transactions to ensure tax and legal compliance
• Inspected and delivered product between distilleries, ensuring Department of Transportation compliance in transporting hazardous material
• Aligned micro-distillery and bottling operations with State and Federal Alcohol manufacturing, transportation, and record keeping regulations by developing and implementing SOPs and training programs
• Led manufacturing equipment shakedown operations and diagnosed and rectified operational anomalies before grand opening
• Trained staff to conduct quality visitor experiences
• Started up, operated, and shut down bottle filling equipment