Contact Centre Sales Team Leader with exceptional organisational and time management skills, and a genuine love for teamwork. Skilled at implementing opportunities for improving systems and customer service and achieving a high level of productivity. Expertise in project management, analysis, Power Bi, Excel, writing reports, weekly/monthly reviews, providing feedback, and escalation. Fast learner and natural leader with logical problem-solving skills and demonstrated ability to develop rapport with remotely based teams as well as with local colleagues. Fluent in English and French and currently working for the French market in Portugal.