About Angelique:

Contact Centre Sales Team Leader with exceptional organisational and time management skills, and a genuine love for teamwork. Skilled at implementing opportunities for improving systems and customer service and achieving a high level of productivity. Expertise in project management, analysis, Power Bi, Excel, writing reports, weekly/monthly reviews, providing feedback, and escalation. Fast learner and natural leader with logical problem-solving skills and demonstrated ability to develop rapport with remotely based teams as well as with local colleagues. Fluent in English and French and currently working for the French market in Portugal.

• Contributed to outstanding customer service: As Team Leader of a Sales Project, reviewed all processes and created easy to access tools and guides on how to use them. Through daily meetings and weekly coaching raised the team’s confidence and performance, resulting in the best customer service feedback for the company.
• Re-organised a system to make it work more efficiently: For the past 8 months working as part of a team of six analysts reviewing processes for each country the company provides services. This included setting a new format of Audits and other materials to decrease expenses and adapt solutions, resulting in improved responses to client requests and more overall satisfaction with the products.

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