Service Manager

Who are we?
Drummond & Etheridge is a leading supplier of John Deere equipment throughout the South Island. Through our extensive network of 9 branches, we supply a range of quality brands to the agricultural, construction, forestry and golf & turf industries. We are a company that is passionate about our people, our customers, and our industry.

About You:

To be successful in the role of Service Manager, you must be/have:

• A technical background with extensive knowledge of machinery and operations
• An experienced and enthusiastic people leader, comfortable joining a well-established team
• Excellent planning and organisational skills
• A confident communicator with the ability to work as part of a team
• Business acumen
• Technically savvy with intermediate computer skills
• Positive and driven
• Solutions driven and flexible in your work approach

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What will my day look like?

Your day-to-day responsibilities will include:

• Leading a team of skilled technicians and service coordinators promoting good workplace culture
• Scheduling and assigning job lists based on staff and resources to maximise daily job numbers and technician efficiency
• Review work completed and regular follow ups with clients
• Develop and follow service budgets and constantly review to ensure we are amending when required
• Monthly Reporting and monitoring (including Productivity and Efficiency reports daily)
• Monitoring and implementing best practice Health and Safety solutions
• Have full oversight of Work in Progress and Invoicing ensuring it matches company standards every month
• This is a hands on management role and encompasses our full product range from lawn mowers, Polaris, Golf & Turf, Agriculture and Construction & Forestry equipment.

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What is in it for me?

• A competitive Remuneration Package (including a bonus incentive scheme)
• Ongoing Training and Development.
• Discounted Health Insurance.
• Work life balance (if you manage your time efficiently)
• Experience of working with the best products in the market
• Vehicle for work purposes

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