About this role:
This locally managed service provider is on the hunt for some great, proactive technicians who love helping people, and mentoring juniors. You will, ideally, have 3-5 + years of experience with both Systems Engineering as well as Network Engineering.
Requirements:
- 4-5+ years’ experience providing 2nd/3rd Level Technical Support, troubleshooting and problem resolution for external customers
- ESSENTIAL: Has worked for an MSP previously
- Heavy Microsoft experience, including Microsoft 365
- Experience delivering excellent services to contracted SLA targets, meeting and exceeding expectations and always meeting deadlines
- 3-5 years’ experience being the interface with a customer (and 3rd parties) for support and resolution of problems
- Some experience and training in networking
- Must be able to work after-hours
- One major certification such as MSP, MCSE, CNE, VCP, CCEA or Cisco Certification or equivalent qualification
- One or more Vendor qualifications
LANZ has 70+ vacancies
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