Please give us some details about the role you want to fill and let us know why you think our client might be the perfect candidate for you.
What happens next?
Our Job Search Specialist Mark Beltran will facilitate the next steps:
Mark will let our client know that you have shown an interest in their professional skills.
You will receive a full job application from our client and might want to offer them a formal job interview if you see the right potential in this candidate.
If you decide that you would like to offer the role to our client, we will help to make the next steps as smooth as possible.
You will be supported by our Licensed Immigration Advisers, who will take care of all visa related aspects of the process of offering our client a job.
Offering a job to our client will be straight forward.
Bringing a unique blend of customer-centric thinking and service delivery optimization, I consistently translating business needs into actionable, strategic product roadmaps. With a sharp focus on agile methodologies and cross-functional collaboration, I have a track record of driving measurable results. I’m excited about the opportunity to bring my expertise to an innovative team and contribute meaningfully.
Strategic Planning, Service Delivery Management, MBA in Project Management, Stakeholder Engagement, Problem Solving
Senior Consultant Specialist
· Product Owner for in-house tool used by 350+ IT Service Owners (ITSOs) in Enterprise Technology.
· Spearheaded improvements in the ITSO Book of Work (BoW) tool, reducing backlog by 70% in H1 2024.
· Administered Confluence pages and video documentation to support knowledge sharing.
· Led the implementation of process compliance checks (Ptasks) across departments.
· Acted as SME on ServiceNow CMDB tools; ensured process adherence and continuous tool enhancement.
Specialist – Change Management
· Managed transition to ServiceNow from legacy service desk tools.
· Liaised with global teams (incl. Accenture) for successful Change Management rollout.
· Achieved 60% shift to Standard Changes across business units, reducing approval loops and improving safety.
· Ensured regulatory compliance in line with RTCL and Functional Instruction Manuals.
Other experiences include Consultant Specialist, Senior Specialist – Service Level Management and Assistant Manager – IT Operations
MBA in Project Management
Bachelors Degree in Computer Applications
