PROFESSIONAL SUMMARY

Operations and risk professional with experience across insurance, technology and community-led organisations. Skilled in underwriting, workflow optimisation, data analysis and cross-team collaboration.

Known for improving internal processes, maintaining high-quality standards under volume pressure, and identifying practical digital solutions to streamline operations.

Our client covers a broad range: Insurance Underwriter, Operations, Automation tech, Business Analyst or Process Improvement.

He is currently focused on leveraging AI and automation tools to improve efficiency, decision-making and operational performance in fast-moving environments.

CORE CAPABILITIES

●      Process Improvement & Workflow Optimisation

●      Risk Assessment & Compliance

●      Operational Support & Delivery

●      Data Analysis & Reporting

●      Cross-functional Stakeholder Engagement

●      Digital Tools & AI Automation

●      SOP Development & Documentation

PROFESSIONAL EXPERIENCE

Migreats (Remote, UK-based community)

Operations Associate (Contract)

Jul 2025 – Sep 2025

●      Coordinated end-to-end webinar operations for a 250+ member professional community, managing speaker outreach, scheduling, deck preparation and post-event reporting.

●      Reviewed and formalised internal workflows, drafting SOPs to improve operational clarity and consistency.

●      Analysed engagement data and collaborated with founders to trial AI-enabled tools and automation processes to enhance member experience and internal efficiency.

●      Contributed to refining operational strategy during a scaling phase.

NFU Mutual – Bristol, UK

Insurance Underwriter

Nov 2023 – Oct 2024

●      Assessed 1,500+ policies across new business, renewals and mid-term adjustments, maintaining strict compliance and risk standards.

●      Consistently exceeded productivity targets, averaging 4 policies per hour while maintaining high data accuracy.

●      Collaborated with Claims, Sales and IT teams to resolve complex cases and reduce policy processing time.

●      Identified inefficiencies in referral workflows and proposed a digital improvement initiative that reduced turnaround delays.

●      Maintained strong broker relationships, supporting accurate documentation and commercial negotiation of terms.

Vue UK & Ireland – Bristol, UK

Customer Assistant

Mar 2023 – Oct 2023

●      Delivered front-line customer service in a high-volume cinema environment.

●      Managed peak-period operations across ticketing and retail, maintaining service standards under pressure.

●      Resolved customer queries and complaints in line with company policy.

University of Bristol – Bristol, UK

Student Experience Quality Reviewer

Nov 2021 – May 2022

●      Analysed structured feedback from 1,000+ students as part of academic quality assurance reviews.

●      Identified recurring service gaps and presented findings to academic leadership.

●      Prepared summary reports outlining improvement actions and recommendations.

●      Supported cross-department collaboration to improve student satisfaction outcomes.

Analog Devices – Bangalore, India

Firmware Engineering Intern

Jul 2020 – May 2021

●      Supported hardware validation and testing of automotive semiconductor products.

●      Designed a structured data framework that resolved five key inefficiencies and improved evaluation workflow efficiency to 90%.

●      Analysed technical datasets and collaborated with engineering teams to troubleshoot performance issues.

●      Coordinated with 10+ global stakeholders to support product delivery timelines.

EDUCATION

Master of Science (MSc), International Relations
University of Bristol | 2021–2022

●      Co-developed a business plan for a medical start-up, focusing on funding strategy and operational structure.

Bachelor of Technology (BTech), Electronics & Communication Engineering
NIT Jamshedpur | 2015–2019

PROFESSIONAL DEVELOPMENT

●      AI Mastery Bootcamp (2025) – Prompt engineering, workflow automation (n8n), AI tool integration

●      AI Infrastructure & Operations

●      No-Code Automation & Digital Tools

TECHNICAL SKILLS

Systems & Tools: Excel, LexisNexis, Insurance CRM (IFaces), Slack

Automation & AI: n8n, Google AI Studio, Claude (Chat and Cowork), Prompt Engineering, ChatGPT, Perplexity, Gemini

Capabilities:  Risk Evaluation | Process Mapping | Data Interpretation | SOP Development | Operational Reporting

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