Please give us some details about the role you want to fill and let us know why you think our client might be the perfect candidate for you.
What happens next?
Our Job Search Specialist Mark Beltran will facilitate the next steps:
Mark will let our client know that you have shown an interest in their professional skills.
You will receive a full job application from our client and might want to offer them a formal job interview if you see the right potential in this candidate.
If you decide that you would like to offer the role to our client, we will help to make the next steps as smooth as possible.
You will be supported by our Licensed Immigration Advisers, who will take care of all visa related aspects of the process of offering our client a job.
Offering a job to our client will be straight forward.
IT Support Engineer with 8+ years’ experience across SaaS support, L2 technical analysis, integrations, and cloud-focused troubleshooting.
Skilled in SQL, REST/SOAP APIs, data feeds, diagnostics tools (Splunk, Kibana), and enterprise support platforms. Known for resolving complex issues, improving workflows, and supporting global enterprise clients. Currently upskilling towards AWS Solutions Architect and Azure Administrator certifications.
• Languages & Data: SQL, XML, JSON, HTML/CSS
• Cloud & Integrations: REST/SOAP APIs, Data Feeds, SaaS Systems, AWS, Azure
• Tools: Splunk, Kibana, Fiddler, Active Directory
• Platforms: Jira, ServiceNow, SalesForce
• Core IT: Troubleshooting, Incident Management, RCA, Documentation
L2 Support Engineer & DSA – Elite Clients | Cornerstone OnDemand | 2024–Present
• Resolve complex SaaS and integration issues using SQL, XML/JSON, and diagnostics tools.
• Support global enterprise clients through incident ownership, RCA, and SLA delivery.
• Troubleshoot data feeds, APIs, authentication and configuration issues.
• Collaborate with engineering teams and contribute to knowledge base resources.
Customer Support Specialist | Infor Polska | 2021–2024
• Investigated technical and functional issues across cloud workflows.
• Delivered platform training and supported clients with transactions and system usage.
• Improved customer documentation and contributed to team training.
Technical Support Analyst | Data Courage | 2019–2021
• Resolved SQL, configuration, and connectivity issues for Jet Reports clients.
• Led ticketing system migration increasing efficiency by 30%.
• Installed, configured and managed user access, permissions, and reporting environments.
• Diploma in Programming & Application Development – University of Business, Wroclaw (2020–2021)
• Bachelor of Health, Sport & Physical Education – University of Physical Education, Wroclaw (2010–2012)
• AWS Solutions Architect Associate (saa-c03) (In Progress)
• Azure Administrator Associate (AZ-104) (In Progress)
• Scrum Master Certificate (2023)
• Cybersecurity Fundamentals (2023)
• Active Directory for IT Support Professionals (2023)
• Languages: Polish, English, Portuguese
• Leadership: Capoeira Instructor & Community Program Leader (Since 2002)
• Award of Honour: Department of Sport and Recreation in the City of Trzebnica (2022–2025)
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