Cross-functional IT Project Manager/ Business Consultant experienced as the IT-Interface for business stakeholders, and go-to person for bringing change and improvement. Skilled in managing the entire project cycle, and taking responsibility for the successful delivery on time and within budget. Proven leadership, communication and collaboration skills, with 15years’ work experience with English-speaking customers, stakeholders, colleagues and managers. Product owner and the Scrum Master certificates, both related to Agile project methodology.
IT Stream Lead/Project Manager
- Led a cross-functional team of 3 people responsible for selection and evaluation of a Software Solutions, using agile project methodology, based on Scrum methodology
- Drove the selection (a tender) and currently responsible for implementing the IT TMS Software (Transport Management System is the solution supporting the distribution of goods to customers
- Present to stakeholders, customers, suppliers/partners
- Develop and maintain budgets, business cases (TCO), and maintain track of costs
- Create written agreements with partners and contribute to negotiations (i.e. Framework Agreements, SLAs, Support Models, Hosting/Cloud Model)
- Attend management meetings, report project status, suggest way forward (strategic, tactical), using project frameworks like Scrum, OKR and platforms and tools like JIRA/Confluence/Miro Board/Signavio that cover the whole project from requirement over development, testing, go-live and support
IT Business Consultant – Warehouse Management Systems
- Implementation of the right System Architecture (Cloud), and connection to the Cloud following company standards.
- Captured business requirements, functional and non-functional, defining requirements and created technical concepts for cloud solutions (cloud connectivity, environments, printing) and aligning the concept with the company security and technical standards
- On-demand side creating server environments for the solution components hosted by the company internally (Windows Servers for IPPS Printing, connecting with the external cloud)
- Contributed to overall solution design documentation, created test plans, tested cases, and steps, executed tests, capture bugs, acquired knowledge about new systems (functional and technical about the system interfaces between WMS and ERP SAP
- Initiated projects, prepared and held presentations to support decisions for project approvals, managed projects from solution concept to solution delivery, aligned with teams, stakeholders, managed budgets, and booked project resources in PMO systems
Product Manager IT / Support Lead
- Contract Logistics, Supply Chain for varied customers and industries such as consumer, electronics, fashion, retail
- Primary go-to person with regards to existing or new clients, changes, improvements, project requests
- Oversaw IT Service management of external party vendor with regards to SLA, transparency, incident, release and problem management (ITIL framework
- Led projects and initiatives related to a specific IT Product based on IBM Environment
- Managed and updated contract documents, IT controlling of costs build and run, conducted service management reviews with internal stakeholders and external vendors, defined process improvements in support models, made contract amendments to SLA, resource booking, managed regular security procedures on the server site (Disaster Recovery procedure)
- Captured new requirements to for the system, created pipeline with priorities, and created yearly budgets
- Managed migration projects to the new infrastructure, aligned on release and patch management by hosting platforms, creating documentation compliant to company security standards and IT audits
Master’s degree in Logistic, Management and Marketing
Product Owner and the Scrum Master certificates, both related to Agile project methodology
Prince 2 Foundation certificate holder
Professional membership
ELA – Member of European Logistics Association (Certified Senior Logistics Professional)
