PROFESSIONAL PROFILE

Accomplished General Manager with 26 years of progressive leadership experience across general management, financial management, human resources and operations. Proven record of strengthening governance, restoring profitability and driving operational excellence across hospitality, healthcare, retail and leisure sectors. Bilingual (English/Afrikaans), adaptable and recognised for integrity, sound judgement and strong stakeholder engagement.

KEY ACHIEVEMENTS

•    Recognised by boards and directors for turning around underperforming operations and restoring long-term profitability

•    Led the successful merger of two golf clubs, including full asset consolidation and systems integration

•    Established the country's largest previously disadvantaged Golf Development Programme

•    Promoted five times within four years at Kauai Juice Company in recognition of consistent performance

KEY SKILLS

•    Financial management & reporting

•    General & operational management

•    Governance & board reporting

•    Human resources & staff leadership

•    Business development & marketing

•    Systems, processes & SOP design

•    Stakeholder & client relations

•    Multi-site / multi-department operations

PROFESSIONAL EXPERIENCE

General Manager, Peers Retirement Village & Health Care Medical Centre, Cape Town

Apr 2020 – Current

Dual general and financial management of a 184-home retirement estate (267 residents) and an on-site medical centre (30 consulting rooms).

•    Manage full accounting function to balance sheet, including 300 debtor accounts, creditors and all banking

•    Prepare monthly financial statements and report to trustees, directors and investors; facilitate Board, EXCO and AGM meetings

•    Lead catering (80–160 meals/day), security, maintenance and grounds teams across the estate

•    Oversee medical centre operations: nursing and unit manager teams, billing, stock control and facilities upgrades

•    Drive resident and patient engagement, communications and service quality improvement

Consultant, Various Temporary Positions

Jun 2018 – Mar 2020

•    Set up financial systems and implemented accounting software for multiple small businesses; delivered staff training and new operational systems and procedures

General Manager, King David Mowbray Golf Club, Cape Town

Feb 2014 – May 2018

•    Managed financial administration, budgets and management accounts for a 1,250-member club; led 5 department heads and 45 staff

•    Delivered a new conference centre and restaurant and managed the merger of two clubs, including asset consolidation

•    Launched a previously disadvantaged Golf Development Programme, now the largest of its kind in the country

General Manager, The River Club Golf & Conference Centre, Cape Town

Aug 2011 – Dec 2013

•    Managed full financial administration, cash flow and budgeting for a multi-tenant venue serving up to 1,000 customers daily

•    Oversaw 7 tenant contracts and 9 departments; led BEE applications, sales/marketing campaigns and major event bookings (Super Sport, concerts)

Owner / Partner, JN Business Solutions, Cape Town

Oct 2008 – Jul 2011

•    Provided brand assessments, training seminars, restaurant setup and operational consulting for retail and property clients

Regional General Manager (Western Cape), Kauai Juice Company Pty Ltd

Jan 2004 – Sep 2008

•    Promoted five times in four years; held full operational and financial management of 33 stores, 85 junior managers and 264 staff

•    Accountable for regional profitability, franchisee/joint-venture management, and brand and marketing strategy

Earlier work history and detailed references available on request.

EDUCATION & CERTIFICATIONS

•    Diploma in Business Management, Stellenbosch University

•    Diploma in Mechanical Engineering, Pretoria Technikon

•    Certificate in Human Resources

•    Certificate in Pastel / Sage Accounting

•    Certificate in Sales & Marketing

•    Certificate in Wines, Level 1, Cape Wine Academy

•    Certificate in Sales & Impact Presentations, Dale Carnegie

•    Certificate in Theology, University of Cape Town

•    Matriculation, Intec College

ADDITIONAL INFORMATION

Systems & software: Sage/Pastel, Windows 11, Office 365, Micros/Gloria Foods, SARS e-filing, EMC, Symphony

Languages: English (fluent), Afrikaans (fluent)

INTERESTS & HOBBIES

Woodwork restoration, building model ships, photography, and guest lecturing on personal development (Paradigm Shift).

REFERENCES

Available on request.

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