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What happens next?

Our Job Search Specialist Mark Beltran will facilitate the next steps:

Mark will let our client know that you have shown an interest in their professional skills.

You will receive a full job application from our client and might want to offer them a formal job interview if you see the right potential in this candidate.

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Offering a job to our client will be straight forward.

Candidate Details

Name :

Mohamed Ibrahim
Qualification :
Customer Service Manager/ Insurance Claims Specialist
Industry :
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Candidate ID:
This candidate has been hired.

Customer Service Manager/ Insurance Claims Specialist

About our Client

Customer Service Manager/ Insurance Claims Specialist with 10+ years’ experience and a passion for providing outstanding client service and going the extra mile. Financial analysis and reporting skills gained through experience as an Accountant and Underwriter with good knowledge of insurance-related laws and regulations. Collaborative team player with experience in building people capability, including coaching, mentoring and development, and ability to maintain a high degree of accuracy and efficiency in a busy, fast-paced environment.


Areas of Expertise

• Financial Analysis, Market Research and Insurance Marketing

• EGX Registering and Unregistering Rules and EGX Disclosers policy

• Investment portfolio management

• Accounts reconciliations and accounts management.

• Financial reporting: reporting indicators, reconciliations.

• Assisting with customer enquiries related to claims

• Maintaining effective stakeholder engagement throughout the claims lifecycle

• Ensuring timely and effective lodgement of claims and acting as a key point of contact on all claims issues

• Maintaining files and assisting with document preparation

• Advanced skills with MS Word and Excel

Professional Experience

Insurance Broker | Marketing Manager, Oct 2022 -present

• Market a range of insurance products to potential clients and act on their behalf

• Follow up clients and connect them with the best insurance company

• Secure competitive prices for clients and produce and issue insurance policies 

Skills used include: Business Analysis, Financial Accounting, Team Management, Sales, Accounting, Account Management, Business Development, Analytical Skills

Head of Brokerage Commissions Section, March 2021- July 2022

• Production financial accounts, Brokerage

Head of Section, Jan 2019 – March 2021

• Accounting, AR, Banks Section, Accounts analysis

Previous roles with this company:

• Accountant, accounts & Banks Reconciliations and Sales Commissions, 2016 - 2019

• Accountant (Receiver, & Preparing brokers‘ commissions), 2015 - 2016

• Underwriter (Motor, Non-Motor) & Accountant (Receiver) & Inspection, 2013 - 2015

Investors Relation Manager, June 2011 - Aug 2012

• Investors Relation Manager (followed theEgyptian Exchange reports)

• Adjusted the periodic forms for the EGX

• Responded to shareholders'

• Assisted Securities Brokerage companies with market research

• Followed up the databases at MCDR and followed up news reports of the company which were inconsistent with
Registering roles and disclosure policies

• As Office Manager followed up on reports for the chairman, followed up on feedback on decisions, and prepared daily reports

Accountant, 2009 - 2011

Insurance Sales Rep, 2008 - 2009

Between 2005 and 2008 I was employed as an Accountant with an advanced education provider.


• Bachelor of Managerial Science, major in Investment and Leasing Portfolio Management (2006)

Professional Development Training

• Income Tax Adjusting (2021)

• Advanced Excel Course (2021) 

• EGX Disclosure Work Shops (2011)



Technical Skills

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