Senior Manager – System & Services

• Developed and optimized complex SQL scripts, stored procedures, and triggers to improve database performance, ensuring high-quality results through innovation and automation.
• Streamlined authentication workflows while managing intricate joins and subqueries for data integrity.
• Conducted Big Data analysis, collaborating with stakeholders to gather and document business requirements.
• Developed interactive Tableau dashboards, charts, and reports to translate data into actionable insights.
• Delivered 200+ decision-making reports to executive leadership, driving strategic business outcomes.
• Conducted gap analyses to identify inefficiencies and implemented improvement strategies to close gaps effectively.
• Improved stability, reliability, and performance by optimizing in-application SQL statements and designing user-focused databases.
• Developed an ETL Database Model to carry out new procedures while creating various database warehouse dimensions to accept ETL outputs.
• Optimized SQL queries and performed database defragmentation, significantly enhancing database performance and loading speed.
• 10+ years of experience in ERP, CRM, HCM, DMS systems.

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Manager – Quality Assurance

• Established robust security protocols, maintaining a zero-breach record throughout tenure.
• Implemented comprehensive data security measures and disaster recovery plans to mitigate risks and ensure business continuity
• Conducted detailed performance analyses, identified system bottlenecks, and implemented optimizations, resulting insignificant efficiency improvements.
• Planned and executed QA strategies, testing 3000+ cases and 15+ major projects, ensuring high-quality deliverables.
• Authored and enforced QA documentation, establishing best practices for quality assurance.
• Experienced in the software development life cycle (SDLC) and collaborating with software developers to ensure efficient testing, development, and deployment of database solutions.
• Identified key process indicators, enhancing quality oversight and improving operational controls.
• Managed ERP solutions and database maintenance, ensuring smooth operations and providing expertise in infrastructure and application support.
• Maintained 17+ systems and services with zero downtime, ensuring continuous availability and reliability.
• Spearheaded system integration processes and executed comprehensive testing scenarios.
• Created user guidelines and delivered targeted training programs for cross-functional teams on third-party applications, improving team competency.
• 14 Data Migration Projects and Comprehensive Data Quality Testing.
• Release management control and go-live activities management.

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Other experience includes System Engineer and Assistant Accountant