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Candidate Details

Name :

Ryan Gates
Qualification :
Banker
Industry :
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Banker

SUMMARY

I am a highly motivated Branch Manager from the US, having spent the past eleven years growing and developing within the same company with a strong team-first mindset and personal work ethic I will bring to my new role and employer.

Former Star of Excellence Award Banker, hired and developed two bankers into Branch Managers within the last three years, coached two separate employees to Legends of Possible Annual Awards, perfect six year Branch Management record of passing independent audit examinations, and six straight years finishing top within top five branches in all results success metrics.

EXPERIENCE

Branch Manager

U.S. Bank                                                              2020 - Current, Maryville, MO; Burnsville, Shakopee; & Chanhassen, MN Branches

• Responsible for hiring & developing teams of 15 bankers as part of a team to provide excellent service, drive revenue, engage clients, and modelling U.S.

• Bank culture & core values in the largest district of our headquarters market.

• Developed and promoted two bankers to Branch Manager roles within the district in 2023 and 2024.

• Led branch to finish top 5 in the district in every results-based success metric per FTE in 2021, 2022, 2024, & 2025; Total Needs Met, Digital Engagement, Clients Powered/Depth, Consumer Lending, and Customer Experience Scoring.

• (Branch remodel & construction in 2023 closed the lobby for 4 months)

• Led branch to finish top 3 in the district in both verified referrals total & per FTE 4 years in a row.

• Optimized resources by translating strategy into actionable plans & initiatives; setting up direct reports to succeed with necessary skills, tools, and engagement during company transition from a separate banker & teller model to a universal banker template.

• Responsible for leading New to Bank Business Product Suite rollout within Southwest District & ensuring appropriate adoption & engagement by branch staff in 2025 continuing into 2026.

• Coached two separate bankers to Legends of Possible (highest company award possible) winners in 2020 and 2021.

Branch Assistant Manager

U.S. Bank                                                                                                              2017 – 2020, Burnsville, MN and Shakopee, MN locations

• Transitioned to a new branch with no notice due to the sudden departure of the acting management team at Shakopee Branch.

• Able to quickly develop relationships with internal and external stakeholders to quickly solidify the overall branch environment.

• Coached & developed staff helping develop multiple tellers to banker roles in addition to branch production.

• Ensured Branches passed an independent audit process in alignment with operational compliance expectations.

• Helped create & manage programs to increase in customer experience scores from 2017 to 2019.

• Scores rose 30% by the end of year.

• Achieved tier 3 (of 3) revenue and production in 3 quarters in 2018.

Flex Banker

U.S. Bank                                                                      2015-2017, Maryville, MO; Burnsville, Shakopee; & Chanhassen, MN Branches

• Achieved Annual Star of Excellence in 2016 an award given to top 5% of bankers within the entire company.

• Generated 10.9% growth in consumer lending balances during 2016.

• Achieved Quarterly Star of Excellence all four quarters in 2016.

• Only NMLS Certified employee present at audit and aced individual questioning.

• Met with clients daily assisting them with a broad range of tasks.

EDUCATION

Bachelor of Science - History with a Minor in Business

Minor in Business • Northwest Missouri State University • Maryville, Missouri

INVOLVEMENT/VOLUNTEER WORK

Treasurer

Minnesota • With You Advocates

•With You Advocates is a Minnesota-based nonprofit dedicated to helping families navigate disability, mental health, and community support systems.

• Responsible for managing financial records, ensuring legal compliance, and reporting on fiscal health.

AWARDS & HONORS

Legends of Possible

U.S. Bank • 2020

• Coached banker to Legends of Possible (highest company award possible) winner in 2020.

Legends of Possible

U.S. Bank • 2021

• Coached banker (separate employee) to Legends of Possible (highest company award possible) winner in 2021.

Star of Excellence

U.S. Bank • 2016

• Achieved Annual Star of Excellence in 2016 an award given to top 5% of bankers within the entire company.

Star of Excellence

U.S. Bank • 2016

• Achieved Quarterly Star of Excellence all four quarters in 2016.

SKILLS

Leadership, Data Interpretation, Talent Development

Communication, Conflict Resolution, Problem Solving

Project Management, Critical Thinking, Risk Management

INTERESTS & HOBBIES

●  Games; Board games and card games with friends and family.

●  The outdoors; fishing, camping, hiking, and kayaking.

●  Fitness; I enjoy staying active with a combination of weightlifting, cycling, yoga with my wife.

●  Sports; I’m a fan of NHL hockey in particular and a casual fan of American Football and international Rugby. I would relish the opportunity to experience Super Rugby and Cricket

REFERENCES AVAILABLE UPON REQUEST

Professional Experience

Education

Interests

Skills

Technical Skills

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