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House Keeping Staff

Nelson

About the company:

We are a premier conference hotel in the centre of New Zealand with easy access to some of the country's most stunning sites and activities.

Our team at our Hotel are dedicated to keeping excellence in what we do. Through a commitment to our people, we aim to exceed expectations and create an atmosphere where guests feel special. We are committed to the training and development of our staff. One of our key concepts is "Growing our People". This concept aims to develop people for further growth within the hospitality industry. Every opportunity will be given to assist in improving their work-related skills and industry knowledge and to enhance their personal development.

About the Job:

We are looking for a reliable and friendly room attendant to join our hospitality team in order to provide superb customer service to our guests. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. You should also be able to resolve guest complaints and queries promptly and in a polite manner.

To be successful as a room attendant you must be honest, pleasant, and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards. Some of your responsibilities will include:

  • Greeting guests and responding to queries.
  • Changing bed linen and making beds.
  • Replacing used towels and other bathroom amenities, such as shampoo and soap.
  • Sweeping and mopping floors.
  • Vacuuming carpets.
  • Dusting and polishing furniture.
  • Emptying trash containers and ashtrays.
  • Restocking beverages and food items in the minibar.
  • Cleaning public areas, such as corridors.
  • Reporting any technical issues and maintenance needs.
  • Updating the status of guest rooms on the assignment sheet.
  • Returning and restocking cleaning cart at shift end.

About you:

  • Previous guest service and/or housekeeping experience
  • Experience using industrial cleaning equipment and products
  • Flexible working hours
  • Ability to work with little or no supervision while meeting high-performance standards
  • Physical mobility and stamina
  • Professional and polite

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